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Salon Software
25 Jun 2020

A Message To All Of Our Clients Regarding Your Subscriptions When You Are Able To Re-open

Hi All,

So first of all, we hope that you are all still well and have managed to utilise these past few months to at least evaluate your business and future plan for your re-opening.
(And have a well deserved rest too!)

We know that we have all been working towards the 4th of July for the hopeful re-opening of all salons.

Unfortunately, for our Beauty, Tanning, Nail, Spa & Leisure, Fitness and Tattoo clients in England, this hasn't been the case. So, we will now be keeping your subscriptions frozen for longer than the original date of July the 4th, in-line with the government advice. Further news from us will follow regarding your subscriptions, once we all have some more clarification from the government.

For all of our Hair & Barbering clients in England, it was good news for you and so as originally planned, your subscription payments will resume from the 4th of July, taking in to account any pre-paid credited days, that we will honor from before the lock-down. Therefore your payment may come out after the 4th, if you had a number of days remaining from your previous month.

For all of our Hair & Barbering clients in Scotland, your subscriptions will resume from 15th of July, in line with the Scottish government guidance. The same rules apply as above regarding credited days.

For all of our Hair, Beauty and Tanning clients in Northern Ireland, your subscriptions will resume from 6th of July, in line with the Irish government guidance and following the TSA announcement. The same rules apply as above regarding credited days.

For all of our clients in the Republic of Ireland, we are still awaiting definite clarification in regards to Hair, Beauty and Tanning salons re-opening on 29th of June. If you are authorised to be able to re-open on that date, subscriptions will resume from the 29th of June. The same rules apply as above regarding credited days.

For all of our Salon clients in Wales, we too are awaiting clarification for your re-opening dates, therefore further information will follow for you and payments will currently remain frozen.

Finally, for all of our customers who unfortunately are still unable to open, we will keep your subscription payments frozen for the foreseeable, until we receive further advice from the government.

Please note: when subscriptions are resumed, all payments will be 50% off for the first 3 months, to further support you during this time.

If you however require any assistance or advice during this time, please don't hesitate to contact our team, who are on hand to help you with any queries you may have.

Take care, and we look forward to being able to work with some of you, and eventually all of you again really soon.

Best Wishes,
The Salon Tracker Team x

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